Multi-task process means one can process many tasks in parallel. And it is important to see if those tasks are processed in a raw and step-by-step checking, it is impossible to finish!
Questions:
Can you describe one of your typical working day? What kind of things are involved?
Try to catch what the interviewer does in one normal day. Check if it involves multiple tasks or just focus on one or two things. if it is in multiprocessing, try to figure out the workload, whether it is impossible to complete the tasks!
So how to do if it is impossible to handle a over-loaded job?
1. Check the task priority whether it is critical.
Questions:
If u were receiving many questions and help from the customers at the same moment, and everyone claim it is critical. How to response?
Get back a response and have a sense to rate the severity. Test one person's estimation about the priority of the task.
2. Check who the owner is.
He may not know how to tackle the issue, but he knows who can do that.
3. If the owner is himself, try to figure out what the status is and what the available resource he has. For example, what are the environment parameters? any available or backup environment? What is the current conclusion? Any other backup person can do that?
4. If it cannot be done, discuss with the stakeholders. For example, what the impact is, and why it is important. Any work around solution? Discuss the further plan, task scope and delivery date with reasonable steps. Manage the expectation and make sure it keeps on progress.
5. Should have some sort of mean to keep track of tasks.
Questions:
How do you make sure all the customers' requests won't be missing?
Excel, sophisticate software ... but check if one guy can use tools to help manage tasks.
Hmm, customer would like to hear your in time update or even a simple response if solution not available!
ReplyDeleteKeep them feel that their concerns are taking care of with updates. Important for customer satisfaction!